The Law Handbook 2024

Chapter 12.4: Complaints against Victoria Police 1141 a civil proceeding in which— (a) a Victoria Police/the employer of a person referred to as a prescribed person in regulation 10(1) or the State is a party; or (b) a police officer/PSO/person referred to as a prescribed person in regulation 10(1) is called, or has been called, as a witness; It is important to note that a ‘civil proceeding’ is not defined in the regulations and that there are still significant penalties for the unlawful disclosure of BWC footage. Care should be taken when disclosing BWC footage to a third party; legal advice should always be sought before such disclosures are made (see Chapter 2.4: Legal services that can help). Deciding whether or not to lodge a complaint Advantages of lodging a complaint While people who lodge complaints about police officers’ misconduct are often dissatisfied with the complaints process, there are important reasons to lodge a complaint. First, if your complaint is substantiated, then the police officers involved in the incident can be disciplined and even charged with criminal offences. Your complaint will be included on the police officer’s professional file, which is taken into account if that police officer is considered for a promotion. Second, documents produced as a result of your complaint (e.g. interviews with the police officer) may assist a future criminal or civil case. In some instances, IBAC may prosecute the police officers involved in the incident. There have been several recent examples of IBAC doing this. Be aware that IBAC can investigate and prosecute a matter even when a complaint has not been directly lodged with them. For example, IBAC may become aware of a matter through the media and chose to investigate it. Third, it is important that police oversight authorities, such as the PSC and IBAC, are aware when police misconduct occurs so they are alerted to patterns and systemic issues. This allows police officers who repeatedly engage in misconduct to be identified internally. When a complaint is lodged with the PSC against a police officer, the complaint is recorded on Victoria Police’s Register of Complaints and Serious Incidents Database. If systemic issues are recognised, then changes and policies can be implemented to address the issues and stop misconduct (for example) reoccurring in the future. IBAC regularly audits aspects of policing and frequently cites complaint statistics and information received from complaints in these audits; these audits are reviewed by the Victorian Government. Disadvantages of lodging a complaint There can be drawbacks to lodging a complaint about a police officer. For some complainants, it can be a confronting and dissatisfying experience. Your complaint will most likely be investigated by another police officer. Making statements to the police officer who is investigating your complaint can be stressful. In rural areas and some suburbs, it can be uncomfortable and intimidating to be in close proximity to the police officer(s) you are complaining about. There are several possible outcomes to a police complaint investigation. However, only a small number of complaints about police misconduct are substantiated (i.e. proven to be true). In some situations, the conduct of the complainant during the incident(s) being investigated – rather than the behaviour of the relevant police officer – becomes the focus of the investigation. While this does not occur in all police investigations of misconduct, it is often the case that the favoured perspective is that of the police officer who is the subject of the complaint. The fact that few investigations about Victorian police officers are conducted independently of Victoria Police plays a role in the low substantiation rates of complaints about police officer(s). If charges are laid against you that are related to the incident you are complaining about, it may be better to delay making the complaint (see ‘Lodging a complaint when charges are laid or anticipated’, below). In these circumstances, get legal advice before lodging a complaint (see Chapter 2.4: Legal services that can help). Also, proving that your allegations are true can be difficult. This is because complaints often arise from incidents in police interview rooms, in police cells, during police raids, and during arrests. Often in these situations, there are no independent or reliable