The Law Handbook 2024

894 Section 9: Health, wills and other legal issues affecting older people My Aged Care Tel: 1800 200 422 Web: www.myagedcare.gov.au My Aged Care is the starting point to access Australian Government funded aged-care services. Victorian Government Department of Health Supported Residential Services Email: srs@dffh.vic.gov.au Web: https://providers.dffh.vic.gov.au/supported- residential-services Age discrimination Australian Human Rights Commission (AHRC) Tel (general enquiries): 1300 369 711 Tel (national information service): 1300 656 419 Web: www.humanrights.gov.au Victorian Equal Opportunity and Human Rights Commission (VEOHRC) Level 3, 204 Lygon Street, Carlton Vic 3053 Tel: 1300 292 153; 9032 3583 Email: enquiries@veohrc.vic.gov.au Web: www.humanrights.vic.gov.au Elder abuse Seniors Rights Victoria (SRV) Level 2, Suite 2.5, 424 St Kilda Road, Melbourne Vic 3004 Tel: 1300 368 821 Email: info@seniorsrights.org.au Web: www.seniorsrights.org.au This service is available for people aged 60 and over, and for Aboriginal and Torres Strait Islander peoples aged 45 and over. Elder Rights Advocacy (ERA) Tel: 9602 3066; 1800 700 600 Web: www.era.asn.au ERA is a free service that provides advocacy for people receiving residential and home care programs sponsored by the Australian Government. Family violence 1800Respect Tel: 1800 737 732 (24/7) Web: https://1800respect.org.au The Orange Door Web: https://orangedoor.vic.gov.au The Orange Door is a free service for people who are experiencing or have experienced family violence. There are several Orange Doors around Victoria. There is not a central phone number, but you can find the contact details of the Orange Door closest to you at https://orangedoor. vic.gov.au/find-a-service-near-you. Safe Steps Family Violence Response Centre Tel: 1800 015 188 (24/7) Web: www.safesteps.org.au Property disputes and housing Housing for the Aged Action Group (HAAG) 1st Floor, Ross House, 247–251 Flinders Lane, Melbourne Vic 3000 Tel: 1300 765 178; 9654 7389 Email: haag@oldertenants.org.au Web: www.oldertenants.org.au VCAT – Building and Property List Tel: 1300 018 228 Email: civil@vcat.vic.gov.au Web: www.vcat.vic.gov.au Family dispute resolution and mediation Better Place Australia Head office: Level 1, 16 Park Road, Cheltenham Vic 3192 Tel: 1800 639 523 Web: www.betterplaceaustralia.com.au Better Place Australia also has offices in metropolitan and regional Victoria; see the website for the addresses. Better Place Australia’s Elder Abuse Prevention Services Tel: 1800 214 117 Email: respectingelders@betterplace.com.au Web: www.betterplaceaustralia.com.au/elder-abuse- prevention-services Dispute Settlement Centre of Victoria (DSCV) Level 4, 456 Lonsdale Street, Melbourne Vic 3000 Tel: 1300 372 888 Web: www.disputes.vic.gov.au The DSCV has temporarily closed its phone line, but it can still be contacted via its online form.