Consumer protection laws: Contacts

A national regime protects consumers when buying goods and services. Your rights depend on whether your claim is against a supplier or manufacturer. Goods and services must be reasonably fit for purpose.

Consumers, contracts, the internet and copyright

How contract law works: Contacts
What is a contract?
Must contracts be in writing?
Elements of a contract
The terms of a contract
Breach of contract
Ending a contract

Consumer protection laws: Contacts
Australian Consumer Law
Australian Consumer Law consumer protection
Unsolicited sales practices
Pricing
Lay-by sales
Other provisions of the Australian Consumer Law

Consumer guarantees: Contacts
Consumer guarantees: Getting help
Introduction to consumer guarantees
When do the consumer guarantees apply?
Consumer guarantees: Goods
Consumer guarantees: Services
Remedies
Finance agreements

Self-help for consumers
Court or tribunal help
Alternative dispute resolution schemes
Court remedies
Small claims: VCAT’s Civil Claims List
Consumer Affairs Victoria
Introduction to taking action as a consumer
Financial counselling for consumers
Licensing and registration through the Business Licensing Authority
Taking action as a consumer: Contacts

The internet and the law: Contacts
Introduction to the internet and the law
Copyright issues
Defamation issues
Other protection issues
e-commerce: Online shopping
Managing access to internet content
Crowd funding
More information about the internet and the law

Copyright: Contacts
What is copyright?
Ownership of copyright
Duration of copyright
Requirements for copyright to exist
Exclusive rights of copyright holders
Loss of copyright protection
Infringement of copyright
Moral rights and other copyright issues

Trade marks: Contacts
What is a trade mark?
Protecting trade marks
Applying to register a trade mark
Cancelling a trade mark’s registration
Avoiding infringement of a registered trade mark
Using trade marks overseas
More information about trade marks

Contributor

Gerard Brody

CEO, Consumer Action Law Centre

Australian Competition and Consumer Commission (ACCC)
Melbourne office:
Level 17, 2 Lonsdale Street, Melbourne Vic 3000
Tel: 1300 302 502; 9290 1800
Web: www.accc.gov.au

Consumer Action Law Centre (CALC)
Level 6, 179 Queen Street, Melbourne Vic 3000
Tel (admin): 9670 5088
Tel (legal advice line): 9629 6300; 1800 466 477 (Monday, Wednesday, Thursday and Friday, 10 am to 1 pm)
Web: https://consumeraction.org.au

Consumer Affairs Victoria (CAV)
Tel: 1300 558 181
Tel (Koori helpline): 1300 661 511
Web: www.consumer.vic.gov.au

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Consumer protection laws

Consumers, contracts, the internet and copyright

How contract law works

Consumer protection laws

Consumer guarantees

Taking action as a consumer

The internet and the law

Copyright

Trade marks

Contributor

Consumer protection laws: Contacts

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