A national regime protects consumers when buying goods and services. Your rights depend on whether your claim is against a supplier or manufacturer. Goods and services must be reasonably fit for purpose.


Gerard Brody

CEO, Consumer Action Law Centre

Consumer protection laws: Contacts

Australian Competition and Consumer Commission (ACCC)
Melbourne office:
Level 17, 2 Lonsdale Street, Melbourne Vic 3000
Tel: 1300 302 502; 9290 1800
Web: www.accc.gov.au

Consumer Action Law Centre (CALC)
Level 6, 179 Queen Street, Melbourne Vic 3000
Tel (admin): 9670 5088
Tel (legal advice line): 9629 6300; 1800 466 477 (Monday, Wednesday, Thursday and Friday, 10 am to 1 pm)
Web: https://consumeraction.org.au

Consumer Affairs Victoria (CAV)
Tel: 1300 558 181
Tel (Koori helpline): 1300 661 511
Web: www.consumer.vic.gov.au

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