Under the Australian Consumer Law, a person who buys goods or services for less than $40 000 or for personal or home use. Affairs Victoria (CAV)
Tel: 1300 558 181
Victorian Civil and Administrative A body set up to hear and decide disputes, usually with less formality and less strict rules of evidence than in a court proceeding. (VCAT)
Tel: 1300 018 228
VCAT hears matters at venues throughout metropolitan and country Victoria; see VCAT’s website for addresses.
Victorian Legal Services Board and Commissioner
Level 5, 555 Bourke Street, Melbourne Vic 3000
Tel: 9679 8001; 1300 796 344