Administrative Appeals A body set up to hear and decide disputes, usually with less formality and less strict rules of evidence than in a court proceeding. (AAT)
Level 4, 15 William Street, Melbourne Vic 3000
Tel: 1800 228 333
Victorian Civil and Administrative Tribunal (VCAT)
Tel: 1300 018 228
VCAT hears matters in venues throughout metropolitan and regional Victoria; see VCAT’s website for addresses.
Victorian A public official appointed to investigate citizens’ complaints against government departments and statutory authorities. A specialised ombudsman resolves consumer complaints in a particular industry, for example the banking ombudsman for the banking industry. See also statutory authority.
Level 2, 570 Bourke Street, Melbourne Vic 3000
Tel: 9613 6222; 1800 806 314 (regional callers)