Victims of family violence can seek protection via an intervention order. Police can also seek intervention orders without a victim’s consent. Orders can prohibit a variety of actions by a perpetrator. Injunctions or restraining orders also have a role to play. Refuges and Centrelink can all help protect victims.

Trigger warning

Please note this chapter (and pages it links to) contains information about family violence that may be triggering to family violence survivors.

Contributor

Renata Alexander

Barrister

Family violence: Contacts

National

National Sexual Assault, Domestic Family Violence Counselling Service
Tel: 1800 RESPECT; 1800 737 732 (24/7)
Web: www.1800respect.org.au

Kids Helpline (for ages 5–25years)
Tel: 1800 551 800 (24/7)
Web: www.kidshelpline.com.au

MensLine Australia
Tel: 1300 789 978 (24/7)
Web: https://mensline.org.au

Confidential telephone and online counselling for men with family and relationship concerns.

Victoria

Centres Against Sexual Assault (CASAs)
Tel (sexual assault crisis line): 1800 806 292 (24/7)
Web: www.casa.org.au

There are CASAs throughout metropolitan and regional Victoria; see CASA’s website for addresses.

Djirra (formerly Aboriginal Family Violence Prevention and Legal Service Victoria) 
Tel: 1800 105 303
Email: info@djirra.org.au
Web: https://djirra.org.au

Djirra – Melbourne office (head office)
292 Hoddle Street, Abbotsford Vic 3067
Tel: 9244 3333; 1800 105 303
The Melbourne office services metropolitan Melbourne.

Djirra – Bairnsdale office
27 Pyke Street, Bairnsdale Vic 3875
Tel: 5153 2322; 1800 105 303
The Bairnsdale office services all of Gippsland.

Djirra – Ballarat office
Tel: 5304 2400; 1800 105 303

Djirra – Bendigo office
52 Queen Street, Bendigo Vic 3550
Tel: 4435 0500; 1800 105 303

Djirra – Echuca office

Tel: 4411 7200; 1800 105 303

Djirra – Mildura office
151 Langtree Avenue, Mildura Vic 3500
Tel: 5021 3200; 1800 105 303
The Mildura office services Mildura, Wentworth, Robinvale.

Djirra – Morwell office
246 Commercial Road, Morwell Vic 3840
Tel: 5100 1700; 1800 105 303
The Morwell office services all of the Latrobe Valley.

Djirra – Warrnambool office
177 Koroit Street, Warrnambool Vic 3280
Tel: 5562 5755; 1800 105 303
The Warrnambool office services Framlingham, Geelong, Hamilton, Heywood, Portland and Warrnambool.

Domestic Violence Resource Centre Victoria (DVRC)
52 Cardigan Street, Carlton Vic 3053
Tel: 8346 5200
Web: www.dvrcv.org.au

DVRC is a specialist family violence organisation that supports workers and families to stop family violence.

inTouch Multicultural Centre Against Family Violence
Tel (family violence help): 1800 755 988
Tel (admin): 9413 6500
Web: https://intouch.org.au

inTouch is a Victoria-wide service that assists women from culturally diverse backgrounds affected by family violence.

No to Violence Incorporating Men’s Referral Service
Tel: 1300 766 491
Web: https://ntv.org.au

Counselling, advice and referrals for men who use family violence to support them to change their behaviour.

Orange Doors
Web: https://orangedoor.vic.gov.au
Each Orange Door provides access to women’s and children’s family violence services.

The Orange Door in north-east Melbourne
56 Burgundy Street, Heidelberg Vic 3084
Tel: 1800319355
Email: nema@orangedooor.vic.gov.au

The Orange Door in Barwon
83 Moorabool Street, Geelong Vic 3220
Tel: 1800312820
Email: barwon@orangedoor.vic.gov.au

The Orange Door in Bayside Peninsula
60–64 Wells Street, Frankston Vic 3199
Tel: 1800319353
Email: bpa@orangedoor.vic.gov.au

The Orange Door in Central Highlands
21 Armstrong Street, North Ballarat Vic 3350
Tel: 1800219 819
Email: cha@orangedoor.vic.gov.au

The Orange Door in Gippsland
163 Princes Drive, Morwell Vic 3840
Tel: 1800319354
Email: iga@orangedoor.vic.gov.au

The Orange Door in Loddon
57 View Street, Bendigo Vic 3552
Tel: 1800512 359
Email: loddon@orangedoor.vic.gov.au

The Orange Door in Mallee
113 Madden Avenue, Mildura Vic 3500
14–18 McCallum Street, Swan Hill Vic 3585
Tel: 1800290943
Email: mallee@orangedoor.vic.gov.au

Safe Steps: Family Violence Response Centre
Tel: 1800 015 188
Email: safesteps@safesteps.org.au
Web: www.safesteps.org.au

Victoria’s 24/7 family violence support service

Victims of Crime Assistance Tribunal (VOCAT)
VOCAT’s principal registry:
233 William Street, Melbourne Vic 3000
Tel: 9628 7855
Email: admin@vocat.vic.gov.au
Web: www.vocat.vic.gov.au

VOCAT operates from every metropolitan and country Magistrates’ Court in Victoria.

Victims of Crime Helpline
Tel: 1800 819 817 or text: 0427 767 891 (8 am to 11 pm, 7 days a week)
Email: vsa@justice.vic.gov.au
Web: www.victimsofcrime.vic.gov.au

Victoria Legal Aid
Tel (legal help phone line): 1300 792 387
Web: www.vla.vic.gov.au

Victorian Government Department of Families, Fairness and Housing – child protection
Tel (general enquiries): 1300 650 172
Tel (after-hours crisis line): 13 12 78 (Monday to Friday: 5 pm to 9 am; weekends and public holidays: 24 hours)
Web: https://services.dffh.vic.gov.au/child-protection

WIRE: Women’s Information
372 Spencer Street, Melbourne Vic 3003
Tel: 1300 134 130
Email: support@wire.org.au
Web: www.wire.org.au

WIRE is a state-wide, free and confidential information and referral service for women.

WithRespect
Tel: 1800 542 847
Web: www.withrespect.org.au

This is a telephone counselling and family violence support service for the LGBTIQA+ community.

Women’s Legal Service Victoria
Level 10, 277 William Street, Melbourne Vic 3000
Tel: 8622 0600; 1800 133 302 (country callers)
Email: admin@womenslegal.org.au
Web: www.womenslegal.org.au

Advice and legal services for women only

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