Our legal services
We run a free legal advice service by appointment
This is a generalist service so we can provide you advice about a range of legal issues either in person or via telephone. Appointments are available between 6pm and 9pm.
We offer legal advice and representation services across our 'Night Service' and 'Day Practice'
The difference between 'Night Service' and 'Day Practice'
We have a Night Service that provides free legal advice on a range of legal issues. This is staffed mainly by volunteers under the supervision of FLS staff lawyers.
We also have a Day Practice which provides mostly casework and legal representation in a range of specialist areas. There is an information barrier between the Night Service and Day Practice which means that staff of the Night Service cannot access confidential information from the Day Practice and vice versa.
We offer legal advice and representation services across our 'Night Service' and 'Day Practice'
The difference between 'Night Service' and 'Day Practice'
We have a Night Service that provides free legal advice on a range of legal issues. This is staffed mainly by volunteers under the supervision of FLS staff lawyers.
We also have a Day Practice which provides mostly casework and legal representation in a range of specialist areas. There is an information barrier between the Night Service and Day Practice which means that staff of the Night Service cannot access confidential information from the Day Practice and vice versa.
We provide legal advice and legal representation in the following ways
Client charter
We are committed to providing a safe and stress-free environment for all clients, visitors, staff and volunteers
When using our service, you have the right to:
Be treated with respect and courtesy at all times, have your right to confidentiality respected at all times, make a complaint against any FLS staff or volunteer if you believe that you have not been treated appropriately, a referral when we are not able to assist, and access to an interpreter if required.
When using our service, we expect you to:
Treat our staff and volunteers with respect and courtesy at all times, not swear at, abuse or threaten staff, volunteers or other clients, not to damage our property, not to use alcohol or illegal drugs whilst on our premises, and not enter the work or office areas unless accompanied by a staff member or volunteer.
We reserve the right to refuse to provide assistance to any client who does not comply with this Charter. You may be asked to leave our premises and return at another time. We may take steps to make sure that you leave when asked to do so. We may withdraw our service to you in the future.
