Dealing with social security: Contacts
Administrative Appeals Tribunal (AAT)
Level 4, 15 William Street, Melbourne Vic 3000
Tel: 1800 228 333
Email (Social Services and Child Support Division): sscsdivision@aat.gov.au
Email (General Division): generalreviews@aat.gov.au
Web: www.aat.gov.au
(Note that due to the COVID-19 pandemic, the AAT’s Melbourne, Canberra and Sydney registries are closed until further notice.)
Commonwealth Ombudsman
Tel: 1300 362 072
Web: www.ombudsman.gov.au
Social Security Rights Victoria (SSRV)
Tel: 9481 0355; 1800 094 164 (rural callers)
Web: www.ssrv.org.au
SSRV provides assistance about Centrelink matters to residents of Victoria.
Victoria Legal Aid (VLA)
Tel (legal help line): 1300 792 387
Web: www.legalaid.vic.gov.au
VLA can give advice on social security law.
