The General Insurance Code of Practice (‘Insurance Code’) sets service standards for the insurance industry.
The latest version of the Insurance Code is effective as of 1 January 2021, although the family violence policy provisions took effect earlier, on 1 July 2020.
The objectives of the Insurance Code are:
- to promote better, more informed relations between insurers and their customers;
- to maintain and promote trust and confidence in the insurance industry;
- to provide fair and effective mechanisms for the resolution of the complaints and disputes between insurers and their customers; and
- to commit the insurance industry to higher standards of customer service.
The application of the Insurance Code to various aspects of insurance is discussed throughout this chapter.
A copy of the Insurance Code is available from the Insurance Council of Australia.