Arranging a funeral is one of life’s hardest and saddest tasks. By familiarising yourself with the rules associated with funerals before you need that information, you will be in a better position to make informed decisions that may prevent you from paying more than you need to.

Complaints about funeral services

Last updated

1 July 2020

Complaints against funeral directors for unsatis­factory service can be made to Consumer Affairs Victoria (see ‘Contacts’, below).

In the case of overcharging, a claim can be made through the Civil Claims List of the Victorian Civil and Administrative Tribunal where the amount does not exceed $5000 (see ‘Contacts’, below).

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