Australian Competition & Under the Australian Consumer Law, a person who buys goods or services for less than $40 000 or for personal or home use. Commission (ACCC)
The ACCC deals with complaints about prices, unfair market prices and advertising.
Australian Financial Complaints Authority (AFCA)
Tel: 1800 931 678
Australian Financial Money or property promised to be handed over as a guarantee for repayment of a loan, or as a guarantee that a defendant will meet their bail conditions. Authority (AFSA)
Tel: 1300 364 785
Australian Securities & Investments Commission (ASIC)
Tel (infoline): 1300 300 630
ASIC deals with complaints about companies.
Consumer Action Law Centre (CALC)
Tel (legal help line): 1800 466 477 (Monday, Wednesday, Thursday and Friday, 10 am to 1 pm)
Financial Rights Legal Centre
Tel: (02) 9212 4216
National Money that is owed by one person or business to another. Helpline
Tel: 1800 007 007
Social Security Rights Victoria (SSRV)
Tel: 9481 0355; 1800 094 164 (rural callers)
SSRV provides assistance about Centrelink legal matters to residents of Victoria.
VET Student Loans A public official appointed to investigate citizens’ complaints against government departments and statutory authorities. A specialised ombudsman resolves consumer complaints in a particular industry, for example the banking ombudsman for the banking industry. See also statutory authority.
Tel: 1300 362 072