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Consumer guarantees

A national regime protects consumers when buying goods and services. Your rights depend on whether your claim is against a supplier or manufacturer. Goods and services must be reasonably fit for purpose.

Consumer guarantees
Contributors

Paul Latimer

Adjunct Professor, Swinburne Law School

Consumer guarantees: Contacts

Australian Competition and Consumer Commission (ACCC)
Tel: 1300 302 502
Web: www.accc.gov.au

Australian Financial Complaints Authority (AFCA)
Tel: 1800 931 678
Web: www.afca.org.au

Australian Securities & Investments Commission (ASIC)
Tel: 1300 300 630
Web: https://asic.gov.au

Consumer Action Law Centre
Level 6, 179 Queen Street, Melbourne Vic 3000
Tel (admin): 9670 5088
Tel (legal advice line): 1800 466 477 (Monday to Friday, 10 am to 1 pm)
Tel (Koori help line): 1800 574 457 (Monday to Friday, 10 am to 1 pm; 2 pm to 5 pm)
Web: https://consumeraction.org.au
Online legal help: Click on ‘Chat with us’

Consumer Affairs Victoria
Tel: 1300 558 181
Tel (Koori helpline): 1300 661 511
Web: www.consumer.vic.gov.au

Dispute Settlement Centre of Victoria
Tel: 1300 372 888
Web: www.disputes.vic.gov.au

Fitzroy Legal Service
Tel: 9419 3744
Web: https://fls.org.au

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