There are many things that can be done by consumers to resolve a breach of contract. Making a complaint, standing your ground and demanding remedy at the earliest opportunity is the most important first step. After that, courts, tribunals and ombudsmen can help resolve disputes.


Gerard Brody

CEO, Consumer Action Law Centre

Introduction to taking action as a consumer

Last updated

1 July 2021

It is a general rule of contract law that only those people who are party to the contract (e.g. where the contract is in writing, only those who signed the contract) are bound by it and may seek redress from each other if something goes wrong with the contract. Most commonly, contracts ‘go wrong’ because one of the parties breaches the contract.

There are many things that can be done to resolve a breach of contract. The most important things to remember are:

  • make a complaint and demand the situation be remedied at the earliest opportunity;
  • stand your ground;
  • pursue the other party to remedy the wrong; and
  • if you are unsure about your legal position, seek legal advice immediately.

Advice is available from the Consumer Action Law Centre, other community legal centres or Victoria Legal Aid, if you cannot afford a solicitor. For a full listing of these services and other community legal centres and their hours of operation, see Chapter 2.4: Legal services that can help.

When a breach of contract occurs, the following four main avenues for resolution are available:

  • self-help;
  • court or tribunal help;
  • government help; and
  • alternative dispute resolution.
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