Where to direct requests or complaints
Prisoners can direct requests or complaints to a wide variety of people inside and outside their own particular prison (s 47(1)(j), (m) Corrections A written law made by parliament. Also called an ‘Act of parliament’, ‘statute’ or legislation.).
Within the prison, requests and complaints are handled at different levels. Prisoners have the right to direct requests and complaints to the officer in (1) A statement giving the details of a crime an accused person is claimed to have committed. (2) A personal property security. (3) A judge’s directions to a jury at the end of a case. of their section, and also to the prison’s general manager. The general manager must be available at reasonable times to receive requests and complaints from prisoners, to record all requests and to take whatever action they consider necessary.
Prisoners may direct requests or complaints to any outsider they wish (e.g. judges, members of parliament, ministers of the (1) A common term for the legal power and authority of the Commonwealth, state and territory governments. (2) Another name for the prosecution in a criminal trial.). It is the policy of Corrections Victoria to forward such letters unless they are threatening or harassing in nature.
These letters are subject to normal censorship (see reg 19 Corrections Regulations; read with ss 47A–47E Corrections Act), which states that a prison officer may open and inspect a parcel to determine whether or not the contents of the parcel may jeopardise the safety and Money or property promised to be handed over as a guarantee for repayment of a loan, or as a guarantee that a defendant will meet their bail conditions. of the prison, the safe Lawful control over a person which prevents them leaving. A person under arrest is in police custody and is not free to go. A person in prison is serving a custodial sentence that keeps them confined to the prison grounds. and welfare of any prisoner, or the safety of the community.
All Magistrates’ An independent body that hears legal claims brought by parties and decides between them. Serious cases are heard by a judge and jury, or just a judge. Less-serious cases are heard by a magistrate. magistrates, County Court judges and Supreme Court judges have the right to attend and inspect prisons when they see fit (s 34).
Independent prison visitors
Independent prison visitors may visit the prison to which they have been appointed to inspect the facilities, observe the workings of the prison, and discuss any topic they feel appropriate with prisoners and staff. The Independent Prison Visitors Program is run by the Justice Assurance and Review Office.
If the prison manager has 24 hours’ notice of an intended visit by an independent prison visitor, a notice must be posted in the prison that is noticeable to prisoners and prison officers of the time and date of the intended visit. The prison manager must also bring to the attention of the independent prison visitor the names of prisoners and officers who have requested to see the independent prison visitor.
Independent prison visitors are expected to report the results of their visits periodically to the Minister for Corrections. If they feel it is appropriate, they may discuss issues with the minister at any time. A list of independent prison visitors can be obtained from the prison manager of any prison or from the Justice Assurance and Review Office.
Prisoners’ complaints to the Victorian Ombudsman
Under the A public official appointed to investigate citizens’ complaints against government departments and statutory authorities. A specialised ombudsman resolves consumer complaints in a particular industry, for example the banking ombudsman for the banking industry. See also statutory authority. Act 1973 (Vic) and section 47(1j) of the Corrections Act, prisoners have the right to complain to the Victorian Ombudsman. (For general information about ombudsmen, see Chapter 12.3: Taking a problem to an ombudsman.)
First, the Victorian Ombudsman does not usually intervene until all other avenues of redress have been tried. This means that a prisoner has to have made a complaint to the prison authorities and had it refused.
Second, the issue may be one where staff shortages or the physical condition of the prison prevent any redress. These issues are matters for the Minister for Corrections, and the Victorian Ombudsman has no The authority of a court or tribunal to hear matters brought before it, based on some factor such as area or law, amount of money claimed, or geographic area. concerning the actions of the minister.
Third, the substance of the complaint must involve an ‘administrative act’ by a prison official. For example, the Victorian Ombudsman has no power to take action about a complaint that one prisoner assaulted another, which is a police matter. However, the Victorian Ombudsman might have jurisdiction to intervene if the prison authorities knew of the danger of such an assault and failed to take adequate precautions to prevent it.
This distinction between ‘administrative act’ and other complaints is difficult, but it is best to assume that some A decision or action by a government department or agency. Government departments are given power by Acts of parliament, and they can only do what is allowed by the Act. If they do things they do not have power to do, their actions can be challenged in a court or tribunal. See also fiat; ultra vires. has been involved and send the complaint to the Victorian Ombudsman.
There is a toll-free telephone number at Victorian prisons for prisoners to make complaints to the Victorian Ombudsman. This telephone complaint facility makes it clear that the Victorian Ombudsman A document that sets out what a person wants to happen to their money and other property after they die. entertain prisoners’ complaints. Calls to the Victorian Ombudsman are limited to 12 minutes and are answered between 9 am and 5 pm on weekdays. To contact the Victorian Ombudsman, the prisoner must enter their prisoner ID number, followed by their PIN, then press *#05. The prisoner is then connected directly to the Victorian Ombudsman’s office. These calls are not recorded or monitored.
If the Victorian Ombudsman finds a prisoner’s complaint to be justified, a remedial course of action is recommended to the prison authorities. Prison authorities are not obliged to implement the suggested action.
Note that the rate of Providing proof of a claim, for example that an expense was incurred (where producing a receipt substantiates the claim). by the Victorian Ombudsman for prisoners’ complaints is very low, and that the Victorian Ombudsman has very limited power to remedy a situation to the satisfaction of the prisoner.