Feedback and Complaints

Making a Complaint

FLS welcomes your feedback, complaints, and compliments.

If you would like to make a complaint about your experience with Fitzroy Legal Service, please fill in our Complaints Form.

Download Complaints Form

Please send your completed form with all attachments to:

Mail: Fitzroy Legal Service, PO Box 297, Fitzroy 3065

OR

Email: reception@fls.org.au  

Administration staff will be responsible for receiving this correspondence and directing it to the appropriate person.

If you’re having trouble accessing the Complaints Form, please email reception@fls.org.au.

External Complaints

If you are dissatisfied with FLS’ response, an external complaint can be made to the Victorian Legal Services Board and Commissioner.
Victorian Legal Services Board and Commissioner.

Tel: 9679 8001
Local call: 1300 796 344
Email: consumerenquiry@lsbc.vic.gov.au
Complaints are made by webform: How to lodge a complaint | VLSBC

Giving Feedback

If you would like to provide your feedback or compliments, please contact reception@fls.org.au.

To learn more about your rights and expectations as an FLS client, please visit our Client Charter.