Feedback and Complaints

Providing Feedback

FLS welcomes your feedback, complaints, and compliments.

If you would like to make a complaint about your experience with Fitzroy Legal Service, please email feedback@fls.org.au fill in our Feedback Form

Download Feedback Form

Please send your completed form with all attachments to:

Mail: Fitzroy Legal Service, PO Box 297, Fitzroy 3065

OR

Email: feedback@fls.org.au

The Director of the relevant service will contact you within 2 weeks to confirm receipt.

If you’re having trouble accessing the Feedback Form, please email feedback@fls.org.au.

External Complaints

If you are dissatisfied with FLS’ response, an external complaint can be made to the Victorian Legal Services Board and Commissioner.
Victorian Legal Services Board and Commissioner.

Tel: 9679 8001
Local call: 1300 796 344
Email: consumerenquiry@lsbc.vic.gov.au
Complaints are made by webform: How to lodge a complaint | VLSBC

To learn more about your rights and expectations as an FLS client, please visit our Client Charter.