Victims of Crime Helpline
The Victims of Crime Helpline is staffed by trained Victim Support Officers who provide free information and support to help victims manage the effects of crime and navigate their way through the legal process. People who have been affected by crime can call or text the helpline to:
- get advice about reporting a crime;
- find services that help victims of crime (including counselling);
- get information about their legal rights;
- get information about how courts work;
- get help applying for compensation and financial assistance.
Also, the Victims of Crime Helpline can organise a free support worker, who can help victims with:
- day-to-day needs;
- emergency home Money or property promised to be handed over as a guarantee for repayment of a loan, or as a guarantee that a defendant will meet their bail conditions.;
- managing their personal safety;
- communicating with police and making a report;
- organising counselling, transport and medical services;
- getting ready for An independent body that hears legal claims brought by parties and decides between them. Serious cases are heard by a judge and jury, or just a judge. Less-serious cases are heard by a magistrate.;
- preparing a A statement made to the court by a victim of a crime. It sets out details of injury, loss or damage caused by the crime.;
- getting information about the A person who has committed a crime..
The Victims of Crime Helpline provides a free interpreter Formal delivery of legal documents to a person to tell them there are court proceedings against them which they must defend, or to make sure a witness in a case knows when they have to go to court to give evidence..
Victims of Crime Helpline
Tel: 1800 819 817 or text 0427 767 891 (8 am to 11 pm, 7 days a week)
Counselling for victims of crime
Victims of crime may access free short-term counselling to assist them recover from the effects of the crime. To be eligible to receive this counselling, victims must be either:
- primary victims of a violent crime (and related victims in homicide cases) that occurred and was reported within the past 12 months. The crime must have occurred in Victoria; or
- victims of domestic violence who have been granted an A court order that prohibits a person harming or harassing another person. See also family violence intervention order;personal safety intervention order. within the past 12 months.
Up to five sessions of counselling can be provided free to eligible victims of crime. If counselling is required beyond the fifth session, an application can be made to the Victims of Crime Assistance A body set up to hear and decide disputes, usually with less formality and less strict rules of evidence than in a court proceeding. to provide financial assistance for further counselling (see ‘Victims of Crime Assistance Tribunal’, below). The Victims of Crime Helpline can assist people with VOCAT applications.