The insurance industry operates under a General Insurance Code of Practice directed at standards and consumer protection and other legislation covering the contents of insurance policies and standard cover for some domestic insurance policyholders. Insurance marketing and selling practices have been reformed by financial services legislation.

Contributor

Mark Attard

Partner, Clyde & Co.

Insurance: Contacts

Australian Financial Complaints Authority (AFCA)
Tel: 1800 931 678
Email: info@adminafca.org.au
Web: www.afca.org.au

Australian Prudential Regulation Authority (APRA)
Tel: 1300 558 849
Email: info@apra.gov.au
Web: www.apra.gov.au

APRA oversees banks, credit unions, building societies, insurance companies and superannuation funds.

Insurance Council of Australia
Tel: (02) 9253 5100; 1300 728 228
Web: www.insurancecouncil.com.au

The Insurance Council of Australia is the representative body of the general insurance industry in Australia.

National Insurance Brokers Association (NIBA)
Tel: (02) 9459 4300
Email: niba@niba.com.au
Web: www.niba.com.au

NIBA is the peak body for insurance brokers in Australia.

Victorian Civil and Administrative Tribunal (VCAT)
Tel: 1300 018 228
Email: civil@vcat.vic.gov.au
Web: www.vcat.vic.gov.au

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