Complaints about estate agents
The Business Licensing Authority (BLA) (see ‘Contacts’ at the end of this chapter) deals with disputes involving All the property a person has, including real property and personal property. It is often used to describe property belonging to someone who has died, or the property of a bankrupt. agents. The BLA provides advice and handles Under the Australian Consumer Law, a person who buys goods or services for less than $40 000 or for personal or home use. complaints. The Formal delivery of legal documents to a person to tell them there are court proceedings against them which they must defend, or to make sure a witness in a case knows when they have to go to court to give evidence. is free.
If the BLA believes that an A person who acts for someone else. They can make decisions, carry out tasks or make agreements for the other person. For example, if you ask someone to bid for you at an auction they will be acting as your agent. has breached the Estate Agents A written law made by parliament. Also called an ‘Act of parliament’, ‘statute’ or legislation. 1980 (Vic) or its regulations, including the professional rules, it can refer the matter to the Disciplinary A body set up to hear and decide disputes, usually with less formality and less strict rules of evidence than in a court proceeding.. The tribunal considers whether the agent’s licence should be suspended or cancelled. The tribunal can fine the agent or require undertakings from the agent. Agents can appear at the tribunal without a lawyer, although most are represented. The tribunal cannot order that an agent’s client be reimbursed for a loss caused by an agent’s unprofessional behaviour, but it can order compensation if the complaint concerned taking an excessive commission.
Complaints about solicitors and conveyancers
Complaints about solicitors are handled under the Legal Profession Uniform Law 2014 (Vic). The legal profession is regulated by a commissioner. (For more information, see Chapter 2.1: Legal representation.) Complaints against licensed conveyancers are handled by the BLA and can end up in VCAT.