Administrative Appeals A body set up to hear and decide disputes, usually with less formality and less strict rules of evidence than in a court proceeding. (AAT)
Level 4, 15 William Street, Melbourne Vic 3000
Tel: 1800 228 333
Email (Social Services and Child Support Division): firstname.lastname@example.org
Email (General Division): email@example.com
Commonwealth A public official appointed to investigate citizens’ complaints against government departments and statutory authorities. A specialised ombudsman resolves consumer complaints in a particular industry, for example the banking ombudsman for the banking industry. See also statutory authority.
Tel: 1300 362 072
Social Money or property promised to be handed over as a guarantee for repayment of a loan, or as a guarantee that a defendant will meet their bail conditions. Rights Victoria (SSRV)
Tel: 9481 0355; 1800 094 164 (rural callers)
SSRV provides assistance about Centrelink matters to residents of Victoria.
Victoria Legal Aid (VLA)
Tel (legal help line): 1300 792 387
VLA can give advice on social security law.